Terms of Service for Residential Food Waste Composting
We believe that the little details add up and make a big impact in your composting experience. We’ve gathered the details of our service and made them transparent and accessible to you.
Last Updated on January 13, 2023.
Table of Contents
Section 1: Billing Details
Membership Contact
Billing Period
Missed Payment
Section 2: Service Details
Location of Collection
Time of Collection
Missed Collection
Skips
Address Change
Service Plan Changes
Additional Bin(s) Request
Contamination
Lost/Stolen/Damaged Bin(s)
Extra Compostables
Section 3: Compost Details
Free Compost
Section 4: Cancellation Details
Cancellation
Section 1: Billing Details
Membership Contact
Our customers subscribe for service online at midtowncomposting.com and provide designated membership contact information (name, phone number, address, and email), along with credit card information for recurring billing.
Subscribers may be contacted for anything service related and will be contacted for updating billing information and billing errors. Subscriber’s information can be updated via the My Account Dashboard.
Billing Period
Credit card processing is immediate upon signup and is automatically recurring monthly, yearly, or something in between depending on the subscribers selection. Service will automatically renew at the end of every billing period unless the subscriber cancels prior to the charge. Our payment processor is Stripe, a 3rd party platform used by thousands of businesses. We do not store credit card information on our servers. subscribers can be confident that payment information is secure. Payment information can be updated via the My Account page.
Missed Payment
In the event that payment is declined, the credit card system will attempt up to three more times. An email is sent to subscribers when a charge succeeds and when a subscription charge is declined.
If payment is not received within one week of the due date, the subscriber’s service may be suspended.
Section 2: Service Details
Location of Collection
The subscriber is responsible for having their bucket(s) on the front porch, clearly visible, or in the otherwise agreed upon service location, starting at 7am, and remain there until collection. The subscriber is responsible for providing an accurate description of where their bucket(s) will be located on their designated service day if buckets are not clearly visible on the front porch. If the bucket(s) are not located in the designated location at the time of collection, it may result in a missed collection [see below]. Bucket(s) location can be updated by contacting us.
Time of Collection
Under normal circumstances, our routes begin as at 7:30am and may end as late as 9:00pm. During abnormal circumstances we have been known to work all night.
Due to route variability, we are unable to guarantee a set time of collection on each service day, but subscribers are automatically opted-in upon signing up to receive text messages that contain route update links, sent on the morning of the route day (typically around 5am). If the bucket(s) are not located in their proper location(s) at the time of collection, it may result in a missed collection without refund [see below].
Missed Collection
It is the responsibility of the subscriber to ensure their bucket(s) are located at service location on their service day within the service time window. If we are unable to locate the bucket(s), or they are inaccessible (i.e. building is locked, buzz code not working, gates closed, road closures, unable to bypass security), the subscriber will be notified with an image of the missed pickup. If the missed pickup is our fault we will reschedule or refund for the week.
Skips: If a subscriber wants to skip a collection, they can contact us prior to their pickup day, but this is not necessary.
Address Change
If a subscriber needs to change their address, they should contact us at least 1 week before their move date to ensure collection at their new address.
Extra Food Waste
Do not put extra food waste in plastic bags. Extra food waste can be put next to the bucket, put into a paper bag, an un-taped box, or a compostable bag (extra rolls are available for purchase) to be picked up. There is a charge. Subscribers may purchase Extra Residential Food Waste ahead of time, or we can charge the next day.
Service Plan Changes
Subscriptions can be changed or cancelled at any time [see below for more information on the cancellation process]. Plan changes are prorated based on the subscriber’s billing period. Service plans can be changed or cancelled via the My Account page.
Contamination
If we see contamination, we may not pick up the bucket. If we do not pickup due to contamination we will take a picture. We will not reschedule pickups due to contamination.
Lost/Stolen/Damaged Bin(s)
If a bin is lost, damaged or stolen, the subscriber will receive a complimentary replacement for the first time. After that, each lost bin may cost $5 to replace, or we may just keep doing it for free.
Pizza Boxes
Pizza boxes can be left on, under, or near the bucket. Do not leave pizza savers in the box (those three-legged little white tables that keep the pizza from being crushed).
Section 3: Finished Compost Details
Compost Delivery
Subscribers may order 15 gallons or 1.5 cubit feet of compost for free every year.
Section 4: Cancellation Details
Cancellation
While we hope our subscribers continue building healthy soil with us forever, we understand that cancelling service may be required. Members can cancel their service at any time. Cancellation should be done via the My Account page and please also contact us.
Refunds
No refunds are issued for cancellations.
*These Terms of Service are subject to change. subscribers will be notified of any Terms of Service changes.*